My love letter to BestBuy

Heyy!! Sorry, I've once again neglected this...oh well.

So, I hate BestBuy...it's official now. Me and BestBuy used to be okay with each other...and now, they've ruined our relationship.

I sent my computer to get fixed a month ago. The main reason I sent it was for them to put in a rubber piece that fell out from where the computer meets the power cord. But they also replaced the LCD screen and gave me a new power cord. I also got a new battery that I haven't connected to it yet because I've been waiting for them to replace that piece because the power cord kept falling out. Anyways, they put $200 worth of parts and labor, plus shipping and handling, into it.

But they did not put that rubber piece in.

I go and talk to Geek Squad saying that it's still not fixed and even though the power cord is not as touchy as it was before, it still falls out. The first guy I talked to was really disrespectful. He said it was fine and I shouldn't worry about it because "they put in $200 worth of parts and labor, not to mention S&H...that's a lot of money."

Mr. Geek, I do not care how much it costs...I forked over extra money so that if I do need something fixed, it's covered under warranty. He said I could send it back as a re-do that would take a week and a half. I told him I'd think about it.

Three days later, I was fed up that it was still really touchy and I went back to Geek Squad. I talked to a dude who was nicer about it and they sent it back as a re-do. It took them two weeks for them to send it back.

Did they replace the piece yet? No. I was not happy. When I brought this to the guy's attention, he was not happy that they didn't fix it either. He talks to his manager and they gave me an option of sending it back or getting a new computer. I got the new computer at a comparable price...that's apparently even better than the one I bought.

The warranty was almost up on my old one...so, whatever.

But, thank you BestBuy, for the new computer.

Love,
Someone who will find other places for future electronic purchases